Tidio

Category: Customer Success

Website: https://www.tidio.com

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🔍 Quick Overview

Tidio is a live chat and AI chatbot platform that helps businesses communicate with customers instantly across multiple channels. It combines human support with AI automation to improve customer experience, resolve queries faster, and boost sales—all from one unified inbox.

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💡 Key Features

• AI Chatbots: Automate responses, lead generation, and support queries 24/7.

• Live Chat: Real-time communication with visitors across web and messaging apps.

• Multichannel Inbox: Manage chats from website, Facebook Messenger, Instagram, and more.

• Visitor Tracking: Monitor site activity and initiate proactive chats.

• Email Marketing Integration: Capture leads and send campaigns.

• Drag-and-Drop Bot Builder: Easy to customize workflows without coding.

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🧪 Use Cases

• 24/7 Customer Support: Automate FAQs and reduce response times.

• Lead Generation: Engage site visitors and qualify leads instantly.

• E-commerce Assistance: Recommend products and answer order-related queries.

• Abandoned Cart Recovery: Nudge users to complete purchases.

• Client Retention: Deliver personalized and proactive customer service.

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📈 Pricing

• Free Plan: Up to 50 users/month.

• Starter Plan: $29/month

• Team Plan: $59/month

• Scale Plan: Custom pricing for larger businesses

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🎯 Ideal For

• E-commerce Stores

• Startups & SMBs

• Customer Support Teams

• Sales Enablement Teams

• Marketing & Automation Pros

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📘 Tutorials / Guides

• Help Center

• Blog

• Webinars

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