Tether - AI-driven conversation intelligence platform designed to help customer success

Category: Customer Success

Website: https://usetether.com

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🔍 Quick Overview

Tether is an AI-driven conversation intelligence platform designed to help customer success and support teams understand customer sentiment, product feedback, and pain points in real time. By analyzing call and meeting recordings, Tether empowers teams to make data-driven decisions and enhance customer experiences.

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💡 Key Features

• Call & Meeting Analysis: Transcribes and analyzes calls to extract actionable insights.

• Real-Time Sentiment Detection: Detects customer mood and engagement levels during conversations.

• Product Feedback Tracking: Tags and organizes customer feedback to identify trends and common issues.

• Team Coaching Insights: Helps managers coach reps with conversation scorecards and talk analytics.

• CRM & App Integration: Syncs insights with Salesforce, HubSpot, Slack, and more.

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🧪 Use Cases

• Customer Success Calls: Improve retention by understanding customer needs and frustrations.

• Support Team Insights: Discover recurring issues and optimize support processes.

• Churn Prediction: Flag at-risk accounts based on tone and conversation content.

• Product Development: Route user feedback directly to product teams.

• Training & Coaching: Provide reps with feedback and performance benchmarks.

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📈 Pricing

• Free Trial Available

• Custom Plans: Pricing available upon request, based on team size and feature needs.

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🎯 Ideal For

• Customer Success & Support Teams

• SaaS Companies

• B2B Product Teams

• Call Centers

• CX Leaders & Analysts

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📘 Tutorials / Guides

• Use Cases & Guides

• Tether Blog

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