Forethought

Category: Customer Success

Website: https://www.forethought.ai

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🔍 Quick Overview

Forethought is an AI-powered customer support automation platform that enables businesses to resolve customer issues faster by predicting, prioritizing, and auto-solving support tickets. It uses generative AI and machine learning to reduce response times, increase agent efficiency, and improve customer satisfaction.

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💡 Key Features

• Solve (AI Agent): Automatically responds to common support queries with generative AI.

• Assist (Agent Assist): Suggests relevant answers and knowledge base articles to support agents in real time.

• Triage: Classifies and routes incoming tickets to the appropriate team.

• Workflow Automation: Automate support workflows and repetitive tasks.

• Analytics Dashboard: Monitor performance, ticket resolution rates, and more.

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🧪 Use Cases

• Ticket Deflection: Automatically solve FAQs before they reach human agents.

• Agent Productivity Boost: Provide agents with real-time answer suggestions.

• Customer Experience Enhancement: Ensure faster and more accurate responses.

• Support Workflow Automation: Reduce repetitive tasks with AI-driven workflows.

• Intelligent Ticket Routing: Route tickets to the best-suited teams.

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📈 Pricing

• Custom Pricing: Based on company size, ticket volume, and feature requirements

• Free Demo Available

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🎯 Ideal For

• Mid to Large Enterprises

• Customer Support & Success Teams

• SaaS & Tech Companies

• E-commerce Platforms

• High Ticket-Volume Businesses

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📘 Tutorials / Guides

• Resources

• Blog

• Case Studies