Balto

Category: Customer Success

Website: https://www.balto.ai

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🔍 Quick Overview

Balto is a real-time guidance platform that helps customer support and sales reps during live calls by providing on-screen suggestions, scripts, and alerts. Powered by AI, Balto listens to calls as they happen and coaches agents in real time to ensure better customer interactions and higher conversion rates.

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💡 Key Features

• Real-Time Call Coaching: Offers prompts and responses during live calls.

• Scorecards & Analytics: Track rep performance and conversation quality.

• Custom Playbooks: Create dynamic scripts that adapt to customer responses.

• Post-Call Reporting: Automatically analyzes calls for coaching insights.

• Integrations: Compatible with major contact center platforms like Zoom, Genesys, NICE, and Five9.

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🧪 Use Cases

• Live Agent Support: Help agents respond better to objections and questions.

• Sales Conversion Optimization: Improve upselling and deal closing rates.

• Quality Assurance Automation: Reduce manual call review efforts.

• Compliance Monitoring: Ensure script adherence in regulated industries.

• Onboarding & Training: Speed up ramp time for new reps with guided calls.

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📈 Pricing

• Custom Pricing: Based on number of users and platform features.

• Free Demo Available

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🎯 Ideal For

• Contact Centers

• Inside Sales Teams

• Customer Support Reps

• QA Managers

• B2B/B2C Sales Leaders

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📘 Tutorials / Guides

• Resources

• Webinars & Events

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